Return and Refunds | Lala Daily |
Items purchased on Laladaily.com can be returned within 14 days from the delivery of your order, using our free delivery service.
1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section).
2. Prepare the items in the original order box. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact. The return box must be safely sealed.
3. Attach the Return Label you received with your parcel to the outside of the box.
4. Call the courier to organize pick-up/drop-off within 14 days.
You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns.
Please note it is not possible to return personalized items or to request exchanges. Before requesting a return, please make sure the products comply with our return conditions.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
We will accept back beauty products within 30 days provided that they are unused and unopened.
Shipping charges on expedited orders are not refundable.
If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.
During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
RETURNS SENT IN ERROR
In the event that you have mistakenly returned an item to Lala Daily that was not purchased from Lala Daily, please contact Customer Service via email (firstname.lastname@example.org or DM directly to IG @laladailyshop) as soon as possible. While we will attempt to assist you with locating and recovering the non-Lala Daily item, Lala Daily can not be held responsible for replacing, returning or otherwise compensating you for any non-Lala Daily items that you may have accidentally sent to Lala Daily.
If you receive an item that is damaged, please contact customer service immediately via email email@example.com or DM to @ laladailyshop
Items shipped to our warehouse or returned in-store will be verified before being accepted. Verifying the items may take up to 5 business days.
The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.